Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or contact us at John Ryan By Design Ltd.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in discussions on our website or social media pages. Website usage information is collected using cookies.

How we store the information we collect?

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We also train and instruct our employees that all personal data must be handled in accordance with this privacy policy and applicable privacy and data protection laws, and any misuse by employees is subject to disciplinary action.

Electronic data is stored on our systems held on secure servers. A printed copy(s) of customer data may be used in our offices to process your order and is locked away when not in use then destroyed once no longer needed. All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be transferred outside the EEA for processing.

How will we use the information about you?

We collect information about you to process your order & manage your account. We may also email you about John Ryan By Design Ltd’s products and services that we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. John Ryan by Design Ltd will not share your information for marketing purposes with outside companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We shall not keep your personal data for any longer than is necessary. Where your information is no longer required or is no longer relevant, we will ensure it is disposed of securely.

  • The information you supply in your Guarantee form will be held for 30 years, at which point it will be securely deleted/anonymised/ pseudonymised to ensure that you can no longer be identified.
  • Personal details for marketing information will be held for a time period of 10 years since your last interaction with us.
  • Customer personal details for marketing information will be held for a period of 10 years since your last interaction with us.
  • Where necessary, we keep your personal data for as long as required to do so by law if required to establish, exercise or defend our legal rights.


We would like to send you information about products and services of ours which may be of interest to you. If you have given consent to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address [email protected].

We may make a small reasonable fee for this service. A reasonable fee for the administrative costs of complying with the request if it is manifestly unfounded or excessive. This reasonable fee is based on the administrative costs of complying with the request.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor usage of the website and to compile statistical reports on John Ryan By Design Ltd website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the links above have information telling you how to remove cookies from your browser. However, in some cases our website features may not function as a result.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website www.johnryanbydesign.co.uk and John Ryan By Design Ltd webpages. So when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on November 2019.

How to contact us

Please get in touch if you have any question s about our privacy policy or information we hold about you: by email or via our postal address of John Ryan By Design Limited, 500 Styal Road, Manchester, M22 5HQ

Company Information

John Ryan By Design. Registered in England & Wales.

Company Registration Number: 8013625
VAT Registration No: 138 1428 19

Registered Address

John Ryan By Design Limited, 500 Styal Road, Manchester, M22 5HQ

By ordering from or using this site you must acknowledge that we are not a big company but two utterly enthusiastic mattress nerds who aim to provide you with the best product your money can buy.  Any mistake or error we make will be an honest mistake or error which we will do our utmost to rectify.

Please read the delivery page for more information.

Please read the guarantee page for more information

John and Ryan.